Being ISO 9001 certified gives companies a number of advantages over their competitors:
- Increased competitive advantage
- Better customer experience
- Increased productivity, reduced costs leading to improved net profits
- Ability to operate in new markets and acquire new customers
- Allows companies to grow and have the systems in place to efficiently manage the increased growth in business and maximise the return on investment
The main elements that ISO 9001 focuses on:
- The customer experience and improving it to benefit the company
- Leadership of the organisation and the involvement of the team
- Improvement of company processes to reduce costs and minimise risks
- Refining management procedures to optimise opportunities and allow the business to grow
