Tico Mail Works – Case Study

Introducing Tico Mail Works

If a communication from one of the world’s leading national or international companies comes through your door there’s every chance that Tico Mail Works are the company who delivered it.

That’s because with over 30 years experience, Tico Mail Works are the trusted mailing house for global companies including Diageo, AIB, Hewlett Packard, Vodafone and many more.

Why ISO Accreditation was an important objective

With an operation model developed around strict procedures and ensuring ‘visible accountability’ Tico Mail Works reputation for quality has always been central to their service and thinking. So it’s little wonder that ISO Accreditation was high on their agenda.

Deborah McCready, Chief Operations Officer with Tico Mail Works explains: ‘It was a strategic business decision to apply for ISO Certification based on the requirements from both our clients and potential new business opportunities. To have an ISO Accredited operation reflected both our internal and external expectations.’

The benefits of partnering with CG Business Consulting

Deborah already had experience of achieving and maintaining ISO Accreditation in a role 15 years previously, and was well aware of the task they were about to embark on: ‘I knew from the start that the process would take huge levels of effort and commitment. And I knew that we would have to get the full cooperation of the management team as well as all our employees, especially as we were endeavouring to achieve ISO Accreditation in such a short space of time.’

Deborah was well aware of the challenges in advance, and the efforts displayed by the team at Tico Mail Works were matched by the team from CG Business Consulting: ‘Working with Caroline and her team was an absolute pleasure,’ Deborah says, ‘The knowledge, guidance and step-by-step process she employed allowed us to focus, structure and action each of the requirements in a very efficient and expedient manner in order to obtain our ISO Accreditation. We had her full support and guidance constantly throughout the process for which we will always be grateful.’

The Future

Now that Tico Mail Works has ISO certification in place, what difference has it made to the organisation? Deborah again: ‘We are already seeing the benefits of accreditation and now have the ability to tender for new business opportunities where ISO 9000 is a mandatory requirement.  We have also seen hugely positive feedback from our existing clients who have also become more focused on security and operational integrity. Therefore, having this accreditation further cements these relationships and enhances the trust they have in us and how we operate.’

There you have it – CG Business Consulting delivering ISO Accreditation for Tico Mail Works as professionally and successfully as they deliver for their clients.