Every business wants to improve the way it operates. Somewhere in the goals and objectives list, there is mention of increasing market share, driving down cost, increasing revenue and improving customer satisfaction.

ISO 9001 is one of a series of Quality Management Systems that give a company the framework to monitor and improve performance in many areas. It sets the standards and is suitable for any organisation that is looking to improve regardless of size or sector.

ISO 9001 sets out the criteria you will need to meet if you wish to operate in accordance with the standard and gain certification.