ESP – Enterprise Systems Partners – Professional Project Engineering Company ISO 9001:2015 Certified


















ESP- Enterprise System Partners, have successfully upgraded its ISO 9001 certification to the new ISO 9001:2015 standard. ESP, a leading global consulting and project engineering company supporting manufacturing IT solutions for the life science industry since 2003 know the importance of upgrading to the latest standard.

What were the main reasons that your company choose to upgrade to ISO 9001-2015 Quality Management System and how important was it for you?

Our current ISO 9001:2008 Quality Management System will cease to exist at the end of this year and it is very important to our company to maintain standards. We are at the forefront of quality and it is top priority due to the nature of the industry that we operate in.  It was also important to upgrade to ISO 9001:2015 early to give us plenty of time to react to any issues that may have presented themselves and allow enough time to make corrections.

What were ESP’s objectives when you decided to upgrade to ISO 9001:2015?

The first objective was to implement ISO 9001:2015 before our current Quality Management System certification expired.  We then set out to have a gap analysis performed in order for us to gain a thorough understanding of what it would take to achieve certification to ISO 9001:2015. It was then important for us to hire CG Business Consulting to help get the buy in from Senior Management and to assist us on our upgrade journey.

What were the most obvious advantages you felt ISO 9001:2015 Quality Management System would bring to your company?

ISO 9001:2015 enforces a structured approach to Quality Management by having proper documentation of processes and procedures in place. This ensures that communication is correct across our organisation. Overall, it provides a more disciplined structure.

Given the different stages that are involved in upgrading what are the major advantages of hiring a consultancy company like CG Business Consulting to work with you?

Hiring CG Business Consulting provided us with an independent view of where our business was and where it should be. We were buying expertise which gave us the confidence that we were definitely on the right track to achieving ISO 9001:2015 certification. It was a major advantage for our management team to get input into the business from external expert consultants like CG Business Consulting.

What challenges did you feel your business was facing in upgrading before you choose CG Business Consulting Ltd to help you?

Our organisation would not have had the detailed knowledge of ISO 9001:2015. We had fallen short before, so CG Business Consulting were able to provide their knowledge and assist us with a successful migration. CG Business Consulting were able to paint a wider picture of our organisation and provide us with the Dos and Don’ts for upgrading our Quality Management System. Although we had some idea of ISO 9001:2015, it was a great advantage to be given a holistic view of our organisation which enabled us to do the right thing to transition.

What would you say to other businesses facing the same challenges as you did when they are upgrading to the latest Quality Management System and why hiring a consulting company like CG Business Consulting is an advantage?

My advice to other businesses would be to get it right first time. Hiring CG Business Consulting provided us with a coherent and structured plan to achieve certification with minimal overall impact on the day to day running of the business. This allowed for a smooth implementation. CG Business Consulting provided us with expertise and the certainty we needed to achieve success. Overall, it was money well spent!

What made you choose CG Business Consulting Ltd a second time when you decided to upgrade your Quality Management System?  What were the main advantages of working with the same ISO consulting company? How did you find working with us again?

ESP has a great working relationship with CG Business Consulting and we’ve had previous success achieving certification to ISO 9001:2008. One of the main reasons we choose CG Business Consulting again is that all our audits had zero non-conformances. We look forward to continuing our partnership in the future.

Now that you have upgraded to ISO 9001:2015, What benefits do you feel the latest standard has brought for your company? What benefits will it bring to your company in the future?

ISO 9001:2015 has changed significantly and provided many benefits with a stronger emphasis on:

  • Leadership
  • Risk Based Thinking
  • Internal and External Factors

ISO 9001:2015 allows us to take a whole new approach to how we run our business. It is positive to look at where our business is now and where it will be in the future.

How do you measure the value of using an external consultancy company such as CG Business Consulting to help you to upgrade to ISO 9001:2015?

There is a lot of value to be placed in hiring an external consultant in CG Business Consulting Ltd. Overall the transition to ISO 9001:2015 was smooth with minimal interruptions to the day to day running of our business. CG Business Consulting provided us with a clear road map to where our business could go and guaranteed us the results we wanted.

How likely are you to recommend CG Business Consulting Ltd to other companies also wanting to upgrade?

ESP would highly recommend CG Business Consulting to any company. Our relationship has been very positive on an on-going basis. One of the main reasons we work with CG Business Consulting is their thorough approach to internal audits. What CG Business Consulting find in their internal audits is the same as what an external auditor would find in their audits, which is good. This means that any non-conformances in our Quality Management System can be corrected in advance of our external audit ensuring that we maintain certification.

Is there any further goals that your company want to achieve in the future and how do you feel CG Business Consulting Ltd can help you with them?

Our main goal at the moment is to maintain our Quality Management System and keep maintaining our certification. As the new ISO 9001 standard evolves, we will look to maintain our partnership with CG Business Consulting Ltd. CG Business Consulting have a high level of competency and we will look forward to continued support to make improvements to our Quality Management System.