Leman Solicitors – Case Study
Introducing Leman Solicitors
Leman Solicitors is one of Ireland’s fastest growing commercial law firms. With a reputation built on peerless efficiency and innovation, Leman is the first paperless law firm in Ireland and also the first to discard hourly rates for their professional services, including litigation.
With numerous awards including the Q Mark, the International Client Choice Award and the Corporate INTL Award, now Leman can add ISO 9001 accreditation as further recognition of their increasingly admired reputation within Ireland’s legal community.
Why ISO 9001 Accreditation was an important objective
For such a decorated law firm it’s no surprise to learn that a culture of ‘constant improvement’ has always existed within Leman’s. It’s exemplified by their awards to date, and the drive to achieve ISO 9001 accreditation was driven by that innate desire to constantly improve.
As Linda Hynes, a Partner at Leman’s explains: ‘ISO 9001 is a universal standard, and as a growing firm we believed it to be a critical component of future success.’
The benefits of partnering with CGBC
Despite already having efficient and effective internal processes in place Leman had no previous experience of officially recognised quality management systems – and adapting existing processes to fit ISO 9001 certification was initially quite challenging.
‘Understanding the ISO 9001 process took time,’ Linda explains, ‘However the internal audit instigated by CGBC and the run-through of how the external auditor would view our system was hugely beneficial.’
‘With the help of Caroline and her team we can categorically state that we work to the highest standards and we can now back this up with an internationally recognized and sought after certification.’
Already ISO 9001 accreditation is proving an advantage for Leman Solicitors in public tenders. ‘We recently received the highest score in a tender from a quality systems perspective,’ Linda explains, ‘which gives us a distinct advantage over our competitors.’
After partnering with CGBC it appears that having achieved ISO 9001 certification Leman’s culture of ‘constant improvement’ has been further enhanced, and so too the firm’s already glowing reputation.